Food & Drink and Catering Credit Accounts
Terms and Conditions
- Overview These Terms & Conditions explain the use of the Food & Drink and Catering Credit Accounts on the Eat & Drink App. By downloading the app, creating an account, uploading or spending funds, you agree to these Terms. Please ensure you have read them carefully before adding funds.
- The Food & Drink Account is available to visitors, staff and students and is not managed by the University.
- The Catering Credit is available to eligible University of Hull students and cannot be topped up by members.
- Adding funds to your account Food & Drink Accounts may be topped up using approved payment methods. Funds will normally be available immediately, but some delays may occur.
- All top-ups are non-refundable except where required by law or were stated elsewhere in these Terms.
- Catering Credit balances are managed solely by the Eat & Drink team and cannot be user-topped-up.
- How to pay in our cafes Pay at participating cafes using the balance on your Food & Drink or Catering Credit Account by scanning the QR code at the till and confirming which account you wish to use. Purchases will deduct from your balance immediately.
- If your balance is insufficient, the remaining amount must be paid via another method.
- Participating cafes include: The Pantry, Wildes, Arts, Whitsun’s, Zest, Zucchini’s, Derwent and Rosa’s.
- Refunds Refunds for café purchases, where permitted, will be credited back to your Food & Drink or Catering Credit Account. These accounts hold no cash value and are non-transferable.
- You are responsible for spending your balance; refunds are not issued due to leaving or graduating from the University.
- Requests for refunds can be submitted to FoodServices@hull.ac.uk and will be assessed on an individual basis. Any refunds granted will only apply to funds on the Food & Drink Account. Catering Credits are not eligible for refunds. Refunds will be issued to the original payment card.
- Withdrawal Leaving the University does not automatically remove your Eat & Drink Account. To withdraw, contact FoodServices@hull.ac.uk.
- Security & Lost Devices You are responsible for keeping your device and app login details secure.
- If your phone is lost or stolen, or if you believe someone has accessed your account without permission, notify us as soon as possible at FoodServices@hull.ac.uk and your account will be blocked.
- System Maintenance The app or payment accounts may occasionally be unavailable due to maintenance, technical issues, or factors outside our control. During this time, you may not be able to view your balance, add funds or make payments using your account.
- Changes to these terms We may update or amend these Terms from time to time. If we make significant changes, we will notify you through the app, by email, or by posting the updated Terms within the App.
- Continued use of the app or your account after the effective date of change will be treated as acceptance of the updated Terms. If you do not agree to the updated Terms, you can request withdrawal by contacting FoodServices@hull.ac.uk.
These Terms can be made available in other formats, please email FoodServices@hull.ac.uk.
Effective Date: 19th January 2026
